In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

Author: Tezuru Kagazshura
Country: Greece
Language: English (Spanish)
Genre: Video
Published (Last): 21 December 2007
Pages: 162
PDF File Size: 4.90 Mb
ePub File Size: 5.30 Mb
ISBN: 367-3-86435-674-5
Downloads: 48253
Price: Free* [*Free Regsitration Required]
Uploader: Mukree

Beyond business, this book is about following your own path and going against conventional wisdom and power structures. A must read for someone who wants to do something to his organization and help the company develop. A must-read for every corporate leader And when that day vimeet, we will then turn around and say it was becua I am the author of this book.

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

The purpose of the business is to create and deliver differentiated value to the customers. A very interesting take on how conventional management techniques could be inverted to focus on creating value for the driving force of a tech company- its employees. Lists with This Book. THe book is all the more relevent today because of the proliferation of stratup and matrix structures and the changing nature of virtual and networked organisations.

While reading the book the authors story telling and flow makes it more appealing and important. Why should you read fisrt No trivia or quizzes yet. What is it about? Money cannot be that. I am the author of this book. A very easy-to-read case study about empowering employees and giving them the opportunity to do great things under a clear vision.


It means thinking outside of the normal boundaries of logic and reason. Nayar also proudly tells the story of his philanthropic venture—The Sampark Foundation. Books by Vineet Nayar.

Jun 29, Ramakrishnan M rated it really custmoer it. Employees First, Customers Second: Empowering the employees and bringing them closer to management, HCLT created an environment of initiatives and openness.

Want to Read Currently Reading Read. Jun 23, Pratik Garg rated it it was amazing. Death of The Advertising Industrial Complex by: Hardcoverpages.

Vineet Nayar: Employees First, Customers Second

A real war story explaining ideas simply and clearly! With the IT sector facing another round of challenges during and the coming years the next phase of transformations would also be on similar lines. Nayar has his eyes on something more: Interesting and very different approach to dealing with staff.

Sep 09, Sourav Sen rated it really liked it. He wears srcond smile as he addresses the audience at the Nordic Business Forum. Yes, that is correct. Turning Conventional Management Upside Down.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

His vision for HCL was simple: Change is not so complicated as managing or evolving the culture of change and communicating what to do next. Why do you—the company—exist? Feb 20, Jitender S. The author lamenting his success story at HCLT customet an idea of focusing more on your team members and empowering them for improved results and enhanced customer engagement as compared to focusing primarily on customer needs.


To see what your friends thought of this book, please sign up. Nayar helped to break with the past, and helped to create a program using audio programs on boomboxes to help teach English to teachers and students at the same time, then empower teachers to reinforce and build upon the lessons to the students. The book would leave you with a thought for transformation. Employees First, Customers Second by: And therefore, they play a very important role in how the customers feel about the company and their level of satisfaction.

Nov 09, Nathalie De Spiegeleire rated it really liked it. Oct 24, Nitin rated it really liked it. She personally told them how hard everyone had worked on the presentation and how hard they will work to create value for them. The author showcases multiple examples wherein empowering employees helped the company he was heading, HCLT.

Author: admin